FAQs

Q. What if I already see a doctor and want to switch?

You can contact your insurance carrier and request a change in your assigned primary-care physician and contact your current physician to have your records transferred.

Q. How much are the services?

All services are provided regardless of the patient’s ability to pay.  Qualified patients will be charged according to the agency’s sliding-fee schedule.  Staff is available to help patients access health insurance and answer any questions about payments.

Q. Do I need to accompany my children and teenager on their visits?

Yes. Children younger than 18 need parental consent for visits and a parent or guardian needs to be present for primary-care visits or annual physical examination visits.

Q. What type of service can I expect to receive?

Wood River Health provides a full array of primary and preventive services for infants to adults. Some of these services include pediatrics, prenatal care, women’s health care and many other specialty services.

Q. Will someone speak my language?

Wood River Health Services contracts with a service to provide translators by phone. We need 72 hours (three days) notice to make arrangement s for this service.

Q. What if I need to be seen when the office is closed?

If the office is closed, and you are experiencing an emergency, please call 911.

If you are an existing patient with an urgent need, or if you need to contact one of our providers, please call 401-539-2461 and an operator will assist you.

Q. What can I do to help my doctor or nurse practitioner give me even better care?

Be an active team player

—   Talk with your team about your health questions.

—   Share your past health care successes and challenges.

—   Tell your team about other health care professionals who care for you.

— Tell your team how you feel about the care you are getting from them.

Take care of your health

—   Follow the health care plan you and your team have talked about. Make sure you understand how to follow the plan. Set goals you can reach. Once you begin to see results, you and your team can discuss adding new goals.

Talk openly with your team

—   Tell your team if you are having trouble sticking with your care plan.

—   Speak up if your care plan is not working. Tell your team what is not working so together you can make changes if needed.